All of our Oracle remote database administration is done onshore by employees, as opposed to contractors. You can be assured of our top level of service by the SLA in our contract and with the primary and back data centers supporting our remote DBA agent and portal, Database Rx®. As part of providing Oracle remote database services we understand how important our internal communication is, as well as how we work with you. To meet those needs, we have built a unique escalation system so our SLA is always met, and someone is always available for 24/7 customers or during your contracted hours.